EASLEY — Palmetto Plating of Easley is featured in a top industry publication in recognition of their superior capabilities and excellent customer service. In a four page article, Metal Finishing focuses on the company’s ability to meet the unique needs of their current customers while continuing to explore new technology and processes that will ensure Palmetto Plating will remain an industry leader for years to come.
Founded by John Cutchin in 1964, Palmetto Plating provides plating and finishing needs of all kinds. The company’s customers range from automotive equipment manufacturers to heavy equipment manufacturers to those involved in the production of components for power plants. Cutchin attributes his company’s success with such a diverse customer base to lessons he has learned while watching the business landscape change over the last 47 years.
“One thing that I have learned during my time in business is that things are always changing,” said Cutchin. “Customers change, processes change, even employees change, but you have to move forward and continue to meet your customers’ expectations”.
“To that end, we are constantly looking for new ways to better serve our customers by improving efficiency and investing in new technology,” continued Cutchin.
One area that has become a mainstay for Palmetto Plating in recent years is the automotive industry. As a result of the company’s reliability and solid reputation, Palmetto Plating is the primary provider of coating services for brake calipers that will ultimately be placed on vehicles for a variety of automakers. In fact, the company moves well over 1 million brake calipers through their facility each year.
For Ray Farley, executive director of Alliance Pickens, the success of Palmetto Plating is no surprise. “Metal Finishing magazine is the leading publication in the metal plating and coating industry,” said Farley. “For Palmetto Plating to be featured so prominently in the March 2011 issue, is a testament to not only the high quality of service that John Cutchin and Palmetto Plating provide to their customers, but also a testament to the excellent reputation they have earned in their industry. Palmetto Plating is a cherished member of our Pickens County manufacturing community”.
Cutchin also understands that Palmetto Plating’s flexibility and wealth of technical knowledge is an asset that their customers value.
“We believe that providing excellent service means anticipating needs, meeting time commitments and making sure that our customers understand all of the options that they may have to complete their order,” said Cutchin. ”If we need to work additional shifts to ensure our customers don’t have downtime, or if we need to create multiple prototypes to ensure they are satisfied with a process; that is exactly what we do.”
For more information on Palmetto Plating, please visit the company’s website, www.palmetto-plating.com.